Customs was a breeze. Evan and I decided mostly by necessity before leaving we would be doing absolutely no planning whatsoever for the trip. This included investigating how to travel from the airport to our hotel, important phone numbers - that sort of thing. Thankfully the wonderful IDEO Shanghai driver, Joe, was waiting right outside customs with an oversized red IDEO sign. We felt right at home . . . sort of. Joe walked us back to the van and handed us a local cell phone, maps, and a call sheet. A big thanks to Joe!